PLAYER CARE
Firework Support
Get help with installation, controls, cloud progress, accounts, purchases, refunds, or accessibility.
Contact support
Email immanuel.baby777@gmail.com.
Include the app channel (Google Play or Direct), app version, device model, Android version, and a short description of what happened. Screenshots are useful when they do not expose private information.
Accounts and cloud progress
Guest play remains on the device. To restore cloud progress or purchases, sign in with the same verified Google or email identity used previously. For permanent deletion, use the account deletion page.
Hints, optional ads, and Firework Plus
- Daily hints: the first app open on each UTC date grants 5 hints, up to the stored-balance limit.
- Rewarded hints: a completed optional rewarded video may grant 10 hints, with at most two grants per UTC day. Closing, skipping, failing, timing out, or receiving no ad grants nothing.
- Firework Plus: while an active membership is verified, hints are unlimited, ads are hidden, and the Aurora member skin, background, and celebration effect are available.
- The ad and subscription buttons remain unavailable until their provider and policy checks are complete.
Purchases and refunds
- Google Play purchase: use Google Play order history and refund tools first. Send the order ID to support only when additional entitlement help is needed.
- Website purchase: contact support with the checkout email and approximate purchase time. Stripe processes the payment and refund; we verify the provider record before changing entitlements.
- Subscription management: cancel through the same provider used to subscribe. Cancellation normally preserves benefits through the paid-through date; provider-confirmed expiry or refund removes member benefits.
- A refund or chargeback removes the corresponding entitlement after provider verification. Processing time may vary by provider.
Installation and safety
Google Play builds should be installed from the official Play listing. Direct APK builds should be downloaded only from this domain after checking the displayed SHA-256 file hash and signing-certificate fingerprint.